SELECTED RECENT CONFERENCE PAPERS
Palmer, A. and Koenig-Lewis, N.,
"Experiential bases for relationship development: a figure ground
study of alumni relationships", Proceedings of the 16th International Colloquium in
Relationship Marketing, University of Leipzig
Palmer, A. and McMahon-Beattie, U., Discriminatory pricing and its effect on consumer trust, Proceedings of
the
Palmer, A. and McMahon-Beattie, U., "Reconciling
operational efficiency with human perceptions -a study of revenue management practices ", Proceedings
of the 9th International
Research Seminar in Service Management, IAE,
Palmer,
A and Gallagher, D.,
Religiosity, relationships and consumption: a study of church going in
Palmer,
A and Gallagher, D.,,
Religiosity, Relationships and Experience: A study of Church Going in Ireland,
Proceedings of the 15th International Colloquium in Relationship
Marketing, St. Johns, Memorial University, Canada
Palmer, A and Gallagher, D, Religious
secularisation and relationship marketing: the impact of buyer-seller
relationships upon Catholic church attendance in
Gallagher, D. and Palmer, A., Religious & Commercial Relationships As Substitutes? A Study of Catholic
Church Attendance in
McMahon-Beattie,
U. and Palmer, A, CRM,
Dialogue and Trust: The Effects on Trust of Differentiated Price Messages, Proceedings
of the 34th EMAC Annual Conference,
Gallagher, D. and Palmer, A., The Effect of Social Relationship Proneness on Buyer-seller Relationships, Proceedings of the 34th EMAC Annual Conference, University of Murcia, 2004
Gallagher, D. and Palmer, A., Religious & Commercial Relationships As Substitutes? A Study of Catholic Church Attendance in Ireland, Working Paper Presentation, Proceedings of the Irish Academy of Management Annual Conference, Trinity College, Dublin, September 2004
Palmer, A., "Challenges of Electronic Service Relationships", 6th
Australasian Services Marketing Workshop,
McMahon-Beattie, U. and
Palmer, A, CRM, Dialogue and Trust: The Effects on Trust of Differentiated Price
Messages, Proceedings of the 34th EMAC Annual Conference,
Gallagher, D. and Palmer, A., The Effect of Social Relationship Proneness on Buyer-seller Relationships, Proceedings of the 34th EMAC Annual Conference, University of Murcia, 2004
O'Neill, M. and Palmer, A
, An analysis of the stability of
visitors’ perceptions of service quality provided by a tourist destination,
Proceedings of the ANZMAC Annual Conference,
University of South Australia, 2003
O'Neill, M. and Palmer, A ,
The effects of survey timing upon visitor perceptions of destination service
quality , in Tirley,
D, and Brown, S. , European Advances in Consumer Research, Vol. 6, Association
for Consumer Research, 2003, pp37-41, ISBN 0915552515
O'Neill, M. and Palmer, A.
"Disconfirmation modelling: A comparison of techniques for evaluating the
online service experience", Proceedings of the ANZMAC Annual Conference,
O'Neill, M. and Palmer, A.
"The effects of experience on the temporal stability of service quality
dimensions", Proceedings of the ANZMAC Annual Conference, Deakin University, Melbourne, 2002, ISBN 07300 25632
Palmer, A. "The role
of stupidity in buyer-seller relationships", Proceedings of the 10th
International Colloquium in Relationship Marketing,
O'Neill, M. and Palmer, A.
" Perceptual Processing and the Measurement of Service Quality: evidence
from the Western Australian tourism sector", Proceedings of the 7th
International Conference on ISO 9000 and TQM, RMIT, Melbourne, Australia,
ISBN 962-86107-6-7
McMahon-Beattie, U. and
Palmer, A., A longitudinal study of the effects of fluctuating prices on
behavioural intention, Proceedings of the
McMahon-Beattie, U. and
Palmer, A., A longitudinal study of the effects of variable pricing on
relationship trust, Proceedings of the EMAC Annual Conference, University
of Minho, Braga, 2002, p53
McCole, P. and Palmer, A. The effects of usage on
the development of trust in internet environments, Proceedings of the EMAC
Annual Conference, University of Minho, Braga, 2002, p20
Palmer, A. and
McMahon-Beattie, U., "Flexible pricing and trusting relationships - are
the two compatible?", Proceedings of AMA
Frontiers in Services Conference, University of
McCole, P. and Palmer, A. "Virtual
co-operation of destination marketing", in Ruddy, J. and Flanagan, J. (eds), Tourism destination
marketing: gaining the edge,
Palmer,
A. and O’Neill, M. "The effects of tangibles on long-term perceptions of
service quality", ANZMAC Annual Conference,
Palmer,
A. "The role of selfishness in buyer-seller relationships", 7th
International Colloquium in Relationship Marketing,
McMahon-Beattie, U., Ingold, A. and Palmer, A., "Yield Management - A
Method of Increasing Front Office Productivity", In: A Profitable
Partnership Between Industry and Academia, Proceedings of the Fourth Annual
International Yield and Revenue Management Conference, Colchester Institute
Centre for Management Studies, Clacton, 5-7 September, 1999, ISBN: 0 9536509
02.
McMahon-Beattie, U. and
Palmer, A. "An analysis of the utilisation and potential of yield
management in the service sector", In:
McCole, P., Palmer, A. and Murray, A.,
"The convergence of branding and internet marketing". In: Proceedings
of the
Barrett, S.T. and Palmer,
A., "Co-operative Marketing Associations: An Analysis of Lifecycles and
Leadership". In: Proceedings of the
Palmer, A., Beggs, R. and Keown-McMullan, C.,
"The effects of gender on recovery from service failure",
Williams, P.A and Palmer,
A., "The Challenges and Opportunities of Electronic Commerce for Tourism
Destination Brands: An Exploratory Study". In: Proceedings of the
Palmer, A. and Siu, N., "The Effects of Trust and Status on Database
Marketing in
Palmer, A., O’Neill, M. and
Beggs, R., "Time Delay Effects of Service
Quality Measurement: An Exploratory Empirical Study". In: Proceedings
of the
Meuller, R.D., Palmer, A., Beggs, R., Mack, R. and Crotts,
J., "Service recovery in the restaurant industry :
An American and Irish comparison of service failures and recovery
strategies". In: Proceedings of the 27th EMAC Annual Conference,
Palmer, A., McMullan, C.
and Beggs, R., "Service Failure and Customer
Lifecycles: An Exploratory Study of Restaurant Customers’ Repeat Buying
Behaviour", In: Proceedings of the EMAC Annual Conference,
Palmer, A., "Trade and Professional Associations as Networks of
Co-operative Relationships". In: Proceedings of the 5th International
Colloquium in Relationship Marketing, pp1-22,
Palmer, A.,
McMahon-Beattie, U. and Beggs, R., "Loyalty
Programmes: A Market Structure Analysis". In: Proceedings of the
Palmer,
A., O'Neill, M. and Beggs, R., "The Validity of
Measures of Perception in Disconfirmation Models of Service Quality". In: Proceedings of the American
Marketing Association Special Conference,
Palmer, A., Hartley, R. and
Starkey, M., "Direct Marketing: Struggling to Find a Position in Higher
Education". In: Proceedings of the Marketing Education Group Annual
Conference, July 1996, p.11, ISBN 0-9061-0425-4.
Palmer, A. and Hodgson, M.,
"The Contribution of Service Recovery Processes to Buyer-Seller
Relationships: A Proposed Model". In: Proceedings of the EMAC Annual
Conference,
Palmer, A., Mueller, R.D.
and Beggs, R., "Service Failure and Loyalty: An
Exploratory Empirical Study of Restaurant Customers". In: Expanding
Marketing Horizons into the 21st Century, Association of Marketing Theory
and Practice, 1998, pp. 132-3.
Wright, L. and Palmer, A.,
"International Relationships: A Dockside Story". In: Proceedings
of the AIB Annual Conference,
Palmer, A.,
"Public-Private Sector Tourism Marketing: An Exploratory Study of
Antecedents of Effectiveness". In: Public and Private Sector
Partnerships: Working for Change, eds. L. Montanheiro,
E. Rebelo and G. Owen, Sheffield Hallam University,
pp. 487-92, May 1996, ISBN 0-86339-5902.
Palmer, A. and Hodgson, M.,
"An Analysis of the Congruence of Gender Effects on Relationship Marketing
Strategy". In: Development, Management and Governance of Relationships,
eds. J. Sheth and A. Sollner,
Berlin, Humboldt Universitat, March 1996, pp. 53-67.
Palmer, A., Mayer, R. and Siu, N., "Managing Database Marketing in
Palmer, A. and Bejou, D., "Service Failure and Buyer-Seller
Relationship Deterioration: An Exploratory Study". In: Proceedings of
the Annual Conference of the